I think of capacity as the lifeblood of an organization. In the way that the circulatory system keeps our bodies going so that we can accomplish our life’s mission, an organization’s capacity is what goes on behind the scenes so that it is able to deliver needed products and services. If there is not enough capacity, the best strategic plan in the world won’t get you very far.
Capacity changes over time, and that’s good news. It means we can improve it. But we have to start where we are. Many factors influence our organizational capacity, including the age and developmental state of the organization, the organization’s size and growth rate, the external environment in which the organization operates, and the funding and support available.
How does your library or nonprofit stack up with regard to the following elements of capacity?
Governance: the board is engaged, regularly participates in continuing education and self-assessment, understands its policy role and doesn’t interfere with management, and conducts efficient and effective meetings.
Leadership: the director is alert to changing community conditions, policies are up-to-date, the board evaluates the director annually, and there is a succession plan for leadership.
Financial Management: Funds are allocated in accordance with a strategic plan, there is an operating reserve for contingencies, there is an annual independent audit, and donors are promptly acknowledged and recognized.
Human Resources: The organization is able to recruit and retain capable staff, has a competitive salary and benefit package, evaluates staff performance annually, and is committed to regular staff development and continuing education.
Internal Operations: Communication is open and frequent, appropriate information is shared and used effectively for decision making, and the organization provides the skills and tools employees need to perform their jobs efficiently and effectively.
Facilities: Public areas are comfortable and well-maintained, facilities are well-located for use by the clientele, and there is adequate parking.
Planning: The organization has a current strategic plan that is used to make decisions about programs and services, stakeholders are involved in planning efforts, and time is set aside to engage in regular strategic planning and thinking.
Evaluation: Every service or program offered includes an evaluation component, and program outcomes are measured and shared.
Marketing and Community Relations: The organization is recognized in the larger community through its logo or tagline and has high visibility from effective use of a variety of media to convey a clear and strategic message.
Where could you build additional capacity today? Share your ideas about capacity-building.
Spiraling 